Shipping Policy

Last Updated: February 6, 2025

Welcome to Genzy Shop! We are committed to providing a seamless shopping experience, including reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions related to the delivery of your orders, ensuring transparency in our shipping processes.

Shipping Locations

Genzy Shop offers shipping services across Pan India, ensuring accessibility to all customers, no matter where they are located.

Shipping Methods

We work with trusted logistics partners to ensure safe and timely delivery. Our shipping options include:

Standard Shipping: Cost-effective delivery within 5 to 7 business days.

Express Shipping: Faster delivery within 2 to 4 business days for urgent orders.

Shipping Costs

Shipping costs are calculated based on the weight and destination of your order. The charges will be displayed at checkout. Please note:

We do not offer free shipping; all shipping charges are paid by the customer.

Delivery charges apply to both initial orders and any exchanges.

Bulk orders may have different shipping rates; contact customer service for details.

Order Processing Time

Orders are processed within 1 to 2 business days. You will receive a confirmation email with tracking details once your order is shipped.

Delivery Times

While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, such as weather conditions, public holidays, or logistics challenges.

Tracking Your Order

Once shipped, you will receive a tracking number via email, allowing you to monitor your package in real-time.

Damaged or Lost Packages

If your package is damaged in transit or lost, contact us immediately. We will investigate and work towards a resolution.

Customer Support

For any questions or assistance regarding shipping, feel free to reach out:

Phone: 7774843359, 9209185581

Email: Genzyshopinfo@gmail.com

Website: https://genzyshop.in

Important Shipping Rules

Accurate Address: Ensure your shipping details are correct to avoid delivery issues.

Signatures on Delivery: Higher-value items may require a signature upon delivery.

Refused Deliveries: Customers bear all return shipping costs for refused packages.

Customs Duties & Taxes: If applicable, customers are responsible for any additional charges.

Thank You for Shopping with Us!

We appreciate your trust in Genzy Shop and strive to provide the best shipping experience. Your satisfaction is our priority!