Return and Exchange Policy

Last Updated: February 6, 2025

Welcome to Genzy Shop! We take pride in offering high-quality products at competitive prices, ensuring a great shopping experience. While we strive for complete customer satisfaction, we understand that sometimes issues may arise with your purchase. This policy outlines our commitment to your satisfaction through our Return and Exchange Policy.

No Refunds, Exchange Only

At Genzy Shop, we operate under a no-refund policy for all purchases made through our website. This means that once you have purchased a product, we do not provide monetary refunds. However, we offer exchanges for items that meet specific criteria to ensure a satisfactory experience for our customers.

Conditions for Exchange

We are committed to quality and customer satisfaction, and we want to make the exchange process as seamless as possible. Exchanges are allowed under the following conditions:

Valid Reason for Exchange: Products must have significant defects, missing parts, or discrepancies from the description provided at the time of purchase. Minor cosmetic imperfections do not qualify.

360-Degree Video Footage: Customers must provide a 360-degree video of the unboxing process, clearly showing the product’s condition at the time of opening. This helps verify claims and ensures transparency.

Original Condition: Items must be returned in their original condition—unused, unaltered, and in original packaging with all accessories and manuals included.

Proof of Purchase: A copy of your order confirmation or purchase receipt is required for verification.

Request Timing: Customers must contact us within 48 hours of receiving the product to initiate an exchange request.

Return Policy

Final Sale Items: All products sold on Genzy Shop are categorized as final sale and are not eligible for returns or refunds.

No Returns Accepted: We do not accept returns for any purchased items, regardless of circumstances.

Exchange Process

To ensure a smooth and efficient exchange process, follow these steps:

Contact Us: Reach out to our customer service team via phone or email.

Review & Approval: Our team will review your exchange request and may ask for 360-degree video footage.

Instructions for Exchange: Once approved, we will provide detailed return shipping instructions.

Shipping Costs: Customers are responsible for covering shipping costs associated with returning the item for exchange.

Our Commitment to Customer Satisfaction

At Genzy Shop, your satisfaction is our priority. We aim to build trust, transparency, and excellent customer service to ensure a positive shopping experience.

Contact Us for Assistance

For any questions about our Return and Exchange Policy or product issues, please contact us:

Phone: 7774843359, 9209185581

Email: Genzyshopinfo@gmail.com

Website: https://genzyshop.in

Thank you for choosing Genzy Shop. We appreciate your trust and look forward to serving you!